— Service Catalogue
Three Defined Categories.
Fixed Scope. Stated Price.
Battery and seal renewal, complication servicing, and the annual Collection Care Programme. Each is a complete scope of work with a single price and written documentation on collection.
← Back to Home— Methodology
How Each Service is Approached
The starting point for any bench job at Balancewright is scope agreement. The service category, what it covers, and the price are established before the case is opened. This prevents the common situation where the final bill differs from the initial estimate because of work carried out without prior discussion.
Each piece is assigned to a single technician for the duration of its service. The record for that piece is written by the same person who worked on it, which ensures the note is specific rather than generic.
For mechanical movements, timing machine readings are taken across five positions after adjustment. For quartz movements, current draw is verified before the replacement cell is fitted. For complication modules, each mechanism — reset-to-zero, clutch engagement, hammer depth, jumper tension — is set and recorded individually before the module is reunited with the base calibre.
Typical Service Timeline
| Battery & Seal | 3–5 working days |
| Complication Service | 14–21 working days |
| Collection Programme (initial intake) | By schedule agreement |
Documentation Issued on Collection
- Battery & Seal: written note with test pressure and parts record
- Complication: rate sheet, function checklist, service note
- Collection Programme: bound folder and digital record set per reference
— Quartz & Dive Watches
Battery, Seal & Water Resistance Renewal
A same-week service covering quartz cell replacement with the correct chemistry and voltage, full gasket renewal at case back, crown and pushers, and a dry pressure test followed by a condensation check. The circuit is checked for current draw so that a cell drained early is identified rather than replaced again. Case back threads and gasket seats are cleaned before reassembly, which is the step most often skipped elsewhere. Suited to daily-wear quartz pieces, dive watches due for annual seal renewal, and watches that have been opened by a non-specialist.
What Is Covered
- Replacement cell — correct voltage and chemistry
- Full gasket set — case back, crown, all pushers
- Case back thread cleaning and seat inspection
- Dry pressure test with condensation check
- Circuit current draw verification
- Written note on collection
Process Steps
- 1Case back removal and gasket seat inspection
- 2Current draw check on circuit
- 3Cell replacement with correct specification
- 4Full gasket renewal, thread cleaning
- 5Case back torqued to spec
- 6Dry pressure test and condensation check
Fixed price
RM 480
3–5 working days
— Mechanical Complications
Chronograph & Complication Service
Bench work on movements carrying additional mechanisms — chronograph, date, day-date, moon phase or power reserve. The complication module is separated from the base calibre, cleaned and adjusted independently, then reunited and tested through a full function cycle. Reset-to-zero, hammer depth, clutch engagement and jumper tension are each set and recorded. Includes mainspring renewal, gasket replacement and a five-position rate adjustment on the base calibre. Appropriate for pieces where pushers feel inconsistent, hands do not return cleanly, or the date changes outside its window.
What Is Covered
- Complication module separation and independent service
- Full function cycle test — reset, clutch, jumper
- Base calibre mainspring renewal
- Gasket replacement throughout
- Five-position rate adjustment on timing machine
- Rate sheet and function checklist on collection
Process Steps
- 1Full disassembly — module separated from base
- 2Ultrasonic clean and inspection of all parts
- 3Complication adjustment — each parameter set and recorded
- 4Base calibre service and mainspring renewal
- 5Module reunion and full function cycle testing
- 6Five-position timing and documentation
Fixed price
RM 2,150
14–21 working days
— Collections of Six or More Pieces
Collection Care Programme
An annual arrangement for owners keeping six or more mechanical pieces, structured around scheduled bench visits rather than reactive repair. Covers two full inspections a year per piece, gasket renewal on any watch worn in water, rate checks on a timing machine, winder and storage condition review, and a maintained record for each reference showing service history and parts fitted. Includes collection and return within Penang island and Seberang Perai, and priority scheduling for pieces that stop between visits.
What Is Covered Per Year
- Two full inspections per piece
- Gasket renewal — any water-worn piece
- Rate checks on timing machine
- Winder and storage review
- Collection and return within Penang
- Priority scheduling between visits
- Bound folder and digital record set
How the Programme Works
- 1Initial intake — all pieces inspected, records opened
- 2Annual schedule set for two visits per piece
- 3Collection from client address within Penang
- 4Inspection, rate check, any required gasket work
- 5Record updated, documentation issued
- 6Return delivery within Penang Island / Seberang Perai
Annual programme price
RM 4,600 / year
6+ mechanical pieces
— Decision Guide
Which Service Is Right for Your Piece?
Use this matrix to identify the appropriate category before sending an enquiry.
| Feature / Situation | Battery & Seal RM 480 |
Complication Service RM 2,150 |
Collection Programme RM 4,600/yr |
|---|---|---|---|
| Quartz movement needs new cell | — | — | |
| Dive watch due for annual seal check | — | ||
| Chronograph pushers feel inconsistent | — | — | |
| Date changes outside its window | — | — | |
| Moon phase or power reserve complication | — | — | |
| Six or more mechanical pieces to maintain | — | — | |
| Collection and return logistics required | — | — | |
| Written rate sheet and function checklist | — |
— Pricing Summary
Service Prices
Prices are fixed within the stated scope. Out-of-scope findings are quoted separately before any work proceeds.
Service 01
Battery, Seal & Water Resistance
RM 480
per watch · 3–5 working days
- Correct cell and voltage
- Full gasket renewal
- Dry pressure test included
- Written note on collection
Service 02 — Most Detailed
Chronograph & Complication
RM 2,150
per watch · 14–21 working days
- Module separated and serviced independently
- Mainspring and gasket renewal
- Five-position rate adjustment
- Rate sheet and function checklist
Service 03
Collection Care Programme
RM 4,600
per year · 6+ mechanical pieces
- Two inspections per piece per year
- Collection and return (Penang)
- Bound folder and digital record
- Priority scheduling between visits
— Standards Across All Services
Protocols That Apply to Every Job
Client Piece Accountability
Each piece is logged on arrival and assigned to a single technician. It is not passed between benches or left unaccounted for during the service period.
No Undisclosed Work
Work outside agreed scope requires a separate quote and explicit approval before proceeding. This applies even to minor findings during disassembly.
Written Documentation
Every completed job carries a written record specific to that piece. Parts fitted, test results and any out-of-tolerance findings are all recorded.
Stated Turnaround
Turnaround windows are confirmed at drop-off. If a delay arises, the client is notified before the window closes.
— Begin an Enquiry
Not Sure Which Service Applies?
Send the brand, reference and what you have observed. The response will indicate which category covers the work and confirm whether the calibre falls within current bench scope.
Send an Enquiry