George Town · Penang · Malaysia
Watch Repair and Service,
Recorded at Each Stage
Bench work on mechanical and quartz timepieces. Three defined service types. Written documentation issued on collection. Serving Penang Island and Seberang Perai.
— Service Register
Three Service Categories
Each is a defined scope of work. Pricing is fixed within that scope. Additional parts or findings outside scope are quoted separately before any work proceeds.
Battery, Seal & Water Resistance Renewal
Quartz cell replacement with correct chemistry and voltage, full gasket renewal at case back, crown and pushers, and a dry pressure test. Circuit checked for current draw. Case back threads cleaned before reassembly.
- Pressure test with written result
- Full gasket set renewal
- Three to five working days
Chronograph & Complication Service
Bench work on movements carrying additional mechanisms — chronograph, date, day-date, moon phase or power reserve. Complication module separated, cleaned and adjusted independently. Includes mainspring renewal and five-position rate adjustment.
- Rate sheet and function checklist issued
- Mainspring and gasket renewal included
- Fourteen to twenty-one working days
Collection Care Programme
Annual arrangement for owners keeping six or more mechanical pieces. Two full inspections per year, gasket renewal on water-worn watches, rate checks, and a maintained service record per reference. Collection and return within Penang Island and Seberang Perai.
- Bound folder and digital record set
- Collection and return included (Penang)
- Priority scheduling between visits
— Why Balancewright
What to Expect at the Bench
Six points that distinguish how work is handled here from how it is commonly handled elsewhere.
Written Record on Every Job
Each piece leaves with a note recording test pressures reached, parts fitted, and any readings outside tolerance. Not a summary — a specific record for that watch.
Diagnosis Before Replacement
Current draw is checked on quartz movements so an early-draining cell is identified. A new cell fitted over a failing circuit is not a repair.
Pressure Testing Included
Dry pressure testing and condensation checks are part of the seal renewal service, not an optional add-on. The result is recorded and handed over.
Complication Work Done In-House
Chronograph modules, date mechanisms, moon phase and power reserve complications are handled at the same bench. Work is not subcontracted out.
Predictable Timelines
Battery and seal work is completed in three to five working days. Complication servicing takes fourteen to twenty-one. Both are communicated at drop-off, not estimated after the fact.
Annual Programme for Collections
Owners of six or more mechanical pieces can arrange scheduled annual care with collection and return included within Penang Island and Seberang Perai.
— Scope Reference
What Is and Is Not Carried Out
The table below sets out scope before any enquiry is made. Items marked "on request" carry additional cost and are quoted separately.
| Task | Included | On Request | Not Carried Out |
|---|---|---|---|
| Battery replacement (correct type and voltage) | — | — | |
| Full gasket renewal (case back, crown, pushers) | — | — | |
| Dry pressure test with written result | — | — | |
| Circuit current draw check | — | — | |
| Mainspring renewal | — | — | |
| Five-position rate adjustment | — | — | |
| Case polishing or refinishing | — | — | |
| Strap or bracelet replacement | — | — | |
| Crystal replacement | — | — | |
| Dial refinishing or relacquering | — | — | |
| Vintage movement manufacture of discontinued parts | — | — |
— Bench Enquiries
Send the Reference and a Brief Description
The process begins with a short message — calibre family if known, observed issue, and whether the piece has been opened recently. A response is sent within one working day.
— Questions
Frequently Asked
Do I need to book an appointment to drop off a watch?
What information should I have ready when I enquire?
What does the water resistance test involve?
Are prices fixed or are they estimates?
How does the Collection Care Programme work for a first-time client?
Can you service watches from outside Malaysia?
What calibre families do you handle for complication work?
— Workshop Location
Find Us in George Town
118 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia
— Get in Touch
Send an Enquiry
Describe the piece, the issue, and the service you are considering. A response is sent within one working day.
Workshop Details
Phone
+60 4-263 8419Address
118 Lebuh Pantai10300 George Town
Pulau Pinang, Malaysia
Workshop Hours
| Monday – Friday | 09:00 – 18:00 |
| Saturday | 10:00 – 15:00 |
| Sunday & Public Holidays | Closed |